My first thoughts were getting to the hospital but on this day, the Tuesday after the Sunday accident I waited at the hotel for the Collinson call. This came with the usual telephone line being dropped and I was offered two flights. One at 10pm on Wednesday night or one at tea time on Friday from Munich. Anna would get three seats to herself to rest her leg in plaster. The problem here was that there were no midweek flights out of Salzburg and so we’d have to travel further afield. Consulting Anna I took the Wednesday, the logic being that the sooner we got to England then the sooner she’d get the operation and if we arrived on Friday then we may suffer the hospital departments partially closed for the weekend. However, it was clear that we’d not get to York District Hospital before midnight and they didn’t know we were coming! The advice had been to get to a hospital and go into triage.

From this decisive call I went down to the hospital and joined the walkers and holiday makers on the bus. The region had made this and several ski lifts free to encourage tourists. My bus stop, which was about a mile from the hospital was a very pleasant walk. I counted the different nationalities by the variety of number plates. It added up to 10 in a mile. Quite a destination for all and sundry.

Anna (and Helga) were fine although the room was hot due to the sunshine but the staff buzzed about and seemed to cope with the difficulty of catering for a vegetarian, not a usual Austrian problem it appeared! You take for granted the widespread knowledge of English and whilst it didn’t always help overcoming some cultural differences or medical matters I wouldn’t like to be a German speaker in a British hospital.

That night I said goodbye to the hotel staff and guests and packed. Everyone had been as kind and as helpful as they could be. I left the hotel mid-morning by taxi despite not being collected by an ambulance taxi in the late afternoon from the hospital. Frankly, there was nothing to hang about for in Hinterglemm and my mind was elsewhere. The taxi did turn up with a quasi para medic who drove the Mercedes mini bus to Munich.

She was a nice girl but drove like a nutcase on the no speed limit autobahns. Clutching a stress ball in her right hand and swapping lanes to dive in and out of traffic in outer Munich rush hour traffic was an experience you’d usually pay extra for at a theme park. Anna shut her eyes. At the airport we eventually found the Check In desk.

With a wheel chair you cannot move through Security or onto the aircraft without ‘special assistance’. The downside of this is that we experienced an hour and half delay waiting for this ‘special assistance’ to arrive to push Anna. They were simply late and our abandonment by the now empty Check In desk long after the other passengers had disappeared through Security was stressful.

The flight eventually departed at 11.30pm and you can imagine that arriving in Manchester at past 1pm wasn’t ideal. Neither was the absence of the taxi to take her to Manchester. My car was located at a different Terminal and I had the suitcases to collect and move so it always the plan that she would travel separately and more promptly. However, I managed to exit the Baggage Reclaim and Customs before Anna and looked around Arrivals for a bloke with a sign. There wasn’t one. So, I hung around in Arrivals until she emerged. After a delay thinking someone would appear we called Collinson asking where the driver was. We were told that the driver wouldn’t appear and the only solution was to wait longer for someone new. Given we’d lost about 45 minutes through this fiasco we cut our losses and I went to the Terminal 2 and fetched my car to Terminal 1 and loaded Anna into the back seat and off we went to York District Hospital negotiating part of the M1 being closed!

There are 17 sets of traffic lights from the A64 to York District Hospital; we drove though 16 of those on green where I slumped over the counter at A&E Reception at 4am and related our story. They couldn’t have been more responsive or sympathetic to the ordeal and she was quickly wheeled into Triage. Then X Rays and then in front of a doctor. He looked at her X Rays and confirmed what we knew plus explained a little more about the breaks in the tibia and fibia. We were now in the system. Anna couldn’t come home as we couldn’t move her around the house without a zimmer/walker. They kept her in whilst I drove home in the emerging daylight. My head hit the pillow at 6am.

From here we’re waiting for her operation date. Anna remains calm and lots of friends and family have been in touch. We’re grateful for all the kindness and support. If there are some ‘take aways’ to emphasis then make sure you travel with your GHIC and always have travel insurance.